Complaints & Customer Service
Complaints & Customer Service
We want every Thompson Kane customer to have a great experience. If something hasn't gone the way it should, the fastest way to resolve it is to contact us directly using the options below. We review every complaint and customer service request we receive.
Branch Hours
Branch Hours
Open Monday - Friday, 8:00am to 5:00pm
Mailing Address
8040 Excelsior Dr, Suite 100
Madison, Wisconsin 53717
Email Support
info@thompsonkane.com
Thompson Kane & Company, Inc.,
NMLS# 898428
NOTICE FOR TEXAS RESIDENTS Consumers wishing to file a complaint against a mortgage banker or a licensed mortgage banker residential mortgage loan originator should complete and send a complaint form to the Texas Department of Savings and Mortgage Lending, 2601 North Lamar, Suite 201, Austin Texas, 78705. Complaint forms and instructions may be obtained from the department’s website at www.sml.texas.gov. A toll-free consumer hotline is available at 1-877-276-5550.
The department maintains a recovery fund to make payments of certain actual out of pocket damages sustained by borrowers caused by acts of licensed mortgage banker residential mortgage loan originators. A written application for reimbursement from the recovery fund must be filed with and investigated by the department prior to the payment of a claim. For more information about the recovery fund, please consult the department’s website at www.sml.texas.gov.
Other ways to file a complaint
If we are unable to resolve your concern, you have the right to escalate it.
Consumer Financial Protection Bureau (CFPB): Submit a complaint at consumerfinance.gov/complaint
or call (855) 411-2372.
The CFPB will forward your complaint to us and generally requires a response within 15 days.
Your state mortgage regulator: Contact the agency that licenses mortgage lenders in your state.
NMLS Consumer Access: Verify our license and view our company record at nmlsconsumeraccess.org
Other ways to file a complaint
If we are unable to resolve your concern, you have the right to escalate it.
Consumer Financial Protection Bureau (CFPB): Submit a complaint at consumerfinance.gov/complaint
or call (855) 411-2372.
The CFPB will forward your complaint to us and generally requires a response within 15 days.
Your state mortgage regulator: Contact the agency that licenses mortgage lenders in your state.
NMLS Consumer Access: Verify our license and view our company record at nmlsconsumeraccess.org
©2026 Thompson Kane & Co., Inc. | NMLS# 898428
8040 Excelsior Dr, Suite 100, Madison, WI 53717
©2026 Thompson Kane & Co., Inc. | NMLS# 898428
8040 Excelsior Dr, Suite 100, Madison, WI 53717
©2026 Thompson Kane & Co., Inc. NMLS# 898428
8040 EXCELSIOR DR, Suite 100 Madison, WI 53717
©2026 Thompson Kane & Co., Inc
NMLS# 898428
8040 Excelsior Dr, Suite 100
Madison, WI 53717